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Returns & Exchanges

Product Return Procedures

To return a product you must obtain a Return Merchandise Authorization ("RMA") number within the applicable return period for the product. We will not accept returns without prior authorization and an RMA number. Once issued, RMA numbers are valid for 15 days within which time returned products must be received. RMA numbers will not be extended or reissued. Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.

Customer is solely responsible for shipping any returned product. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-sealable condition, and will include the original packaging material, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, Return Procedure will be breached and we may reject the entire return or choose to impose additional charges against the customer for replacement of the missing item(s). We will not refund the original shipping charges to the Customer. In addition, we may assess a 15% - 30% restocking fee against the Customer's account or deduct the fee from the refund amount on all returns, subject to the Return policy and any product-specific policy. We reserve the right to adjust the value of any item returned for refund to reflect its current market price, in which case the 15% - 30% restocking fee will be applied after this adjustment.

Packaging Returns

The return must be properly packaged to protect against damage in transit. Please note that any damage caused by mishandling, improper installation or product defacement will result in your return being denied and the product being returned to you.  

Address for Returns

Our address for returns is:


Please allow 7-10 business days for your return to process after being received. Once your return has been processed, we will send you an email regarding your return.


Refunds will be credited back to your original payment method. Once your return has been processed, please allow 3-5 business days for your refund to post to your account. If the original payment method is no longer available, we will mail you a check to the billing address listed on your account.


For products that are eligible for return for replacement, the product may only be returned for a replacement of the same item. We do not allow exchanges or returns for replacements for different items.

If you would like to receive a different item, you would need to return the original item for a refund, in accordance with the Return Policy and then purchase the item you would like to receive instead of the original item.

If we no longer carry an item that is sent in for replacement, or if that item is simply out of stock, we will issue you a refund.

Once your return has been processed, a replacement will be issued within approximately 1-2 business days.